Mountain Buggy Bagrider
- Helpful Tutorials
- Manufacturer's Warranty
- About The Brand
- Register Your Product
- Shipping Policy
The Mountain Buggy Bagrider is the ultimate kids’ travel solution. Designed to take the stress out of family travel, the bagrider transforms seamlessly between a regular carry on and a traveling seat for toddlers (from 9 months to 3 years approximately), which allows you to zip through the airport effortlessly!
The bagrider offers 35L of suitcase storage which features a zippable dividing panel and elasticated internal packing straps for organised packing. The cushioned seat liner also has an adjustable five-point safety harness to keep your little one safe, and a mesh pocket at the back of seat liner, perfect for travel essentials.
- Age range: 9 months (when child can sit unaided) to approximately 3 years (when the child exceeds 15kg)
- Product weight: 5kg
- Maximum weight: 15kg
- Dimensions: H 52 x W 38 x D 26cm
- Volume of suitcase: 35L
- Dual functionality, goes from suitcase mode to traveling seat mode in a second
- Easy-to-attach cushioned seat liner
- Adjustable five-point safety harness
- Ultimate maneuverability
- Mesh pockets at the rear of seat liner for easy to access storage
Here’s a short video that shows you how the Mountain Buggy Bagrider works:
Please refer to the Mountain Buggy Bagrider instruction manual before assembling and using the product.
What is the maximum weight the Mountain Buggy Bagrider can carry?
The Mountain Buggy Bagrider can take a maximum weight of 15kg.
If we agree that the product has such a defect, we will repair or replace it (at our sole discretion) free of charge for you.
A repair may mean we will send you a repair kit or components which you can fit yourself. Don't worry - we’ll only ask you to do it if it’s easy!
Modifying a product invalidates the warranty.
The warranty is ‘return to base’ and not a free in home service. This means you'll need to return the product to us for service, at your cost.
What is not covered under warranty?
Our warranty does not cover claims resulting from misuse, abnormal use, overloading, general wear and tear (including cuts and tears), child outgrowing product, not following instructions, transportation damage (including airline or freight), lack of maintenance, negligence, fading, tyre punctures or corrosion as a result of environmental conditions.
If your product is outside the warranty period or terms, we will happily repair your product for a reasonable charge.
Any loss, consequential loss or damage to any person or property directly or indirectly as a result of using product is, expressly excluded.
The warranty is only valid in your country of purchase (as product specifications differ country to country, we may not have the product or parts).
Please note that tyres may mark certain floors or coverings, so take care when indoors or storing for longer periods. Care for your products with regular cleaning, and keep dry to avoid corrosion or mould.
You can extend the warranty stated above, with the same policy terms, for an additional one year by purchasing the extended warranty option within 30 days of purchase through registering your product.
Cooling off period (for extended warranty only)
If an extended warranty has been purchased; you may contact us within 5 days of purchase, for a refund of the extended warranty. The cost of the item will be returned to you in the same manner of your payment. Consumers in some regions may also have other rights under relevant local law.
File details of your return by filling in the Mountain Buggy Webshop Order Return Request Form. Thereafter, we will be in touch with instructions and address details for your local warehouse.
What we need from you
All claims must be accompanied by a sales receipt to verify the date and place of purchase. Only the original owner is covered by this warranty.
Who do I contact?
If you wish to make a warranty claim, please do fill in the Mountain Buggy Product Problem Form.
A father and his dream
Our legacy began in 1992, with a father's need to create a buggy with all terrain agility; to enable him to enjoy the New Zealand mountain trails with his baby. So with precision engineering, he crafted the foundations of Mountain Buggy’s legendary all terrain platform.
The design and technology of our platform has evolved over the years to a deliberate design aesthetic influenced by clean lines and functional style.
From newborn to toddler, the mountain trails to the city streets – Mountain Buggy enables parents to live
life without limit.
Engineered for the mountains, designed for the city
The original all terrain platform is Mountain Buggy’s legacy.
Being the world’s first in a world class competitive market, Mountain Buggy is committed to staying ahead of the game, launching an all terrain revolution for the brand – making our products much more relevant to today’s modern parents, yet stays true to the brand’s authenticity and heritage.
Through time, our team of leading engineers have continuously evolved this platform, cleverly incorporating the strength of our DNA across the range, ensuring ultimate engineering rigor runs across all of our premium, award winning products. Our DNA is built on manoeuvrability, durability, adaptability and simplicity.
We take great pride in the craftsmanship of all the Mountain Buggy range, with a promise of maximum safety assurance and high performance delivery. Our team of professionals are conscientious in delivering well-crafted products, with a personal touch; from the tactile approach ensuring that the best materials and textiles are used, to the measured care taken when assembling the parts by hand, through to the final stages of packing the product safely into its custom made packaging to ensure a safe arrival to our customers.
The pride, workmanship and collaboration delivered through all our products are crafted with utmost precision, and arrives to you with the highest level of quality guaranteed, as we believe in providing customers with products they can rely on for years to come.
Mountain Buggy believes in making strong customer connections around the world for our New Zealand brand and hearing valuable feedback from the people that matter – we listen, we develop, we deliver.
“Our design philosophy is characterized by I LOOK, I GET, and I FEEL. We want parents to fall in ‘love’ with our products and our innovations, we want them to feel that they ‘get’ plenty of value whether it is function or performance, and then especially we want them to ‘feel’ great about the products ongoing use. We consider that a success in design, development, marketing, and sales.” Phil Brace, product development leader.
Contact Mountain Buggy to give them feedback, or to share your experience with our brand that enables you to live life without limit.
We are parents, we care about safety
The design and technology of our buggies has evolved over the years, and our desire to produce premium products has led to high quality material selection, innovative engineering processes and a vigorous testing programme that includes exceeding all mandatory tests for worldwide safety standards. We are committed to providing consumers with a buggy they can rely on for years to come.
We are proud of our proven track record and perform vigorous testing to guarantee our precision engineering, tough frame structure and identify the most durable materials available. Our testing programme includes all mandatory safety standards as well as many of our own tests. Check out Mountain Buggy's test criteria.
Two Red Dot design awards
Throughout the world and across different industries, Red Dot is seen as the award for high design quality. The international Red Dot jury bestows the sought-after seal of quality only to those products that stand out clearly from comparable entries thanks to their excellent design.
We know how exciting new products can be, but amidst all the buzz don't forget to register your product with us.
Registration fast tracks the process if you need to make a claim, lets you know sooner if there is a product recall or product safety upgrade in future. For purchases made after the 1st January 2018, when you register here within 30 days of purchase, we'll give you a 2 year warranty. And we’ll ping you with offers and news, unless you ask us to not to, :) such as the option to purchase an extended warranty.
You’ll also get information and news from us, which we’ll try to make really relevant to you, to help you live your life without limit.
This product has a limited returns policy for both change-of-mind and warranty coverage. We encourage you to contact us to ensure that this product is suitable for your family prior to purchase. For more information on our returns policy, visit our Returns Policy page.
We ship within Singapore. We offer:
- standard shipping (4-6 working days); $6 for orders under $49; free for orders over $49
- self-collection from our warehouse*, and
- next-day delivery; $10 for orders under $49; $6 for orders over $49
Please note that Ninja Van does not deliver our orders on Sundays, Mondays or Public Holidays. Our daily order processing cut-off time is 5pm. All orders after 5pm will be processed the next business day.
Please note: To avoid shipping delays, please provide a local contact number when prompted upon checkout. If there is a failure in delivery, Ninja Van will attempt a second delivery free of charge. If this delivery is unsuccessful, your parcel will be returned to us and we will then contact you - you may choose to do a self-collection from our warehouse at this point, or pay for re-delivery. (Re-delivery costs will vary by parcel dimensions.)
Please note that while we will do everything in our power to use the best service we can find and make sure your delivery runs smoothly, the delivery component is out of our control. You may provide instructions to our courier if no one is home, we'll pass the information on to the courier.
We ship around the world with DHL Express and Registered Mail. In our experience, DHL Express is an incredibly reliable service provider and shipments are handled by DHL Express personnel from beginning to end. Of all the couriers that we have access to in Singapore, DHL is the fastest shipping option humanly possible. We have found that local in-country postal services (Registered Mail) can be less reliable than DHL Express and delays should be expected.
How much will it cost?
When you reach the checkout page of our website, prices for your selected country will be shown. If you aren't seeing a DHL Express option, please double check your post code and address.
How long will it take?
DHL Express transit times are typically 1-4 business days globally, from dispatch date and we aim to dispatch all orders within 1 business day. Registered Mail transit times are shown at check out, but based on our experience, please expect delays.
Please note that estimated transit times are based on efficient processing at local customs checkpoints. Any delays at customs is solely accountable to the local customs operations and it completely beyond the control of DHL, the postal service provider and Plane Pal Asia.
Will I have to pay import taxes and/or duties upon delivery?
For orders sent by Registered Mail, the shipping cost generally includes prepaid taxes and duties so there should be no additional payment required upon delivery. Please note that each country's local postal service handles import taxes and duties differently and you may be requested to pay additional fees and charges. If you do, please let us know so that we can update this page for the benefit of other customers.
For orders sent by DHL Express, the shipping cost excludes taxes and duties applicable in the destination country and these will be charged to you, by DHL, upon delivery. Please note that import taxes and duties are the sole responsibility of your country's customs department and we have absolutely no control over the amount nor payment methods applied.