Change of mind
Safety is our #1 priority and to maintain our high standards, we are not able to accept change-of-mind returns on safety products (eg. On The Road products, CARES harnesses) which have been unboxed, as we are not able to resell these with 100% certainty that they are brand new, unused and, above all, safe. (This is similar to clothing stores not being able to accept returns on underwear, for hygiene reasons).
If you're not sure whether a product is right for you, please give us a call (8866 3351) or visit us first for a viewing.
If you have made a purchase of a product which is not a safety restraint and do change your mind, please return it in fully resaleable condition to 10 Jalan Klang Timor, #03-04A LTH Building, Singapore 159306, within 7 days. Please let us know when to expect your order so we can prepare your credit note. Please note, these returns are eligible for exchange (excluding shipping charges), but not refund. If the products aren't in a genuinely resaleable condition, we will not be able to honour the exchange.
If your product is defective, please contact us within 6 months of purchase at firstname.lastname@example.org, including photos of the defect. We will repair or replace the item within a reasonable time. If neither repair nor timely replacement is possible, we will provide you with a refund.
Some of our products include longer warranties against manufacturing defects, which extends this provision.
Each product has a unique warranty, please refer to the 'Warranty' section of the respective product page for details.
If you have any questions, please contact us at email@example.com.