Phil&Teds Universal Base for Alpha Infant Car Seat
- Helpful Tutorials
- About The Brand
- Register Your Product
- Shipping Policy
With the Phil&Teds Universal Base for Alpha Infant Car Seat, car rides have never been easier; simply click, buckle and off you go! Once you’ve installed the base with your vehicle seatbelt, you can easily click the Phil&Teds Alpha Infant Car Seat in and out and this ensures quick and safe installation of the protect car seat each ride. The base is ultra portable (it packs flat) and features a narrow in-width to help maximise seat space in your car, so you don't have to worry about it taking up too much space (hurray for big families!).
The Universal Base for Alpha Infant Car Seat is also packed with many other safety features; it’s equipped with a rebound bar to prevent the protect capsule from rotating in the event of impact, together with an extendable support leg to stabilise the car seat.
- Designed with a narrow in-width to maximise car seat space in your car
- Flat packing and ultra portable
- Installs with vehicle seatbelt
- Clicks the alpha car seat easily in and out of the base
- Ensures quick and safe installation of the protect car seat each time
- Equipped with rebound bar to prevent protect capsule rotating against vehicle seat in the case of an accident
- Features extendable support leg to stabilise protect
All of our products are warranted for one year from date of purchase against defects in material and workmanship.
If we agree that the product has such a defect, we will repair or replace it (at our sole discretion) free of charge for you.
A repair may mean we will send you a repair kit or components which you can fit yourself. Don't worry - we’ll only ask you to do it if it’s easy!
Modifying a product invalidates the warranty.
The warranty is ‘return to base’ and not a free in home service. This means you'll need to return the product to us for service, at your cost.
What is not covered under warranty?
Our warranty does not cover claims resulting from misuse, abnormal use, overloading, general wear and tear (including cuts and tears), child outgrowing product, not following instructions, transportation damage (including airline or freight), lack of maintenance, negligence, fading, tyre punctures or corrosion as a result of environmental conditions.
If your product is outside the warranty period or terms, we will happily repair your product for a reasonable charge.
Any loss, consequential loss or damage to any person or property directly or indirectly as a result of using product is, expressly excluded.
The warranty is only valid in your country of purchase (as product specifications differ country to country, we may not have the product or parts).
Please note that tyres may mark certain floors or coverings, so take care when indoors or storing for longer periods. Care for your products with regular cleaning, and keep dry to avoid corrosion or mould.
You can extend the warranty stated above, with the same policy terms, for an additional one year by purchasing the extended warranty option within 30 days of purchase through registering your product.
Cooling off period (for extended warranty only)
If an extended warranty has been purchased; you may contact us within 5 days of purchase, for a refund of the extended warranty. The cost of the item will be returned to you in the same manner of your payment. . Consumers in some regions may also have other rights under relevant local law.
File details of your return by filling in the Phil&Teds Webshop Order Return Request Form. Thereafter, we will be in touch with instructions and address details for your local warehouse.
What we need from you
All claims must be accompanied by a sales receipt to verify the date and place of purchase. Only the original owner is covered by this warranty.
Who do I contact?
If you wish to make a warranty claim, please do fill in the Phil&Teds Product Problem Form.
phil&teds is an award-winning international company that's proud to be one of the world's leading inventors, designers and marketers of juvenile products. Through our high performance culture, we've built up global relationships with our customers inspiring parents to escape nursery jail and live life without limit.
We've been making kids stuff for over 20 years now, across three great brands: phil&teds, Mountain Buggy and Mokopuna. From New Zealand to Norway, our products are in over 40 markets and +1000 stores worldwide.
Our company has received more business, consumer and industry awards than you can shake a stick at, including three internationally acclaimed Red Dot design awards. phil&teds' experience, combined with high performance culture, ensure our products - from buggies to booties - cut through the clutter of the crowded nursery channel.
adapt&survive the parenting day by escaping the nursery jail, with products that let you retain your sense of self, & live your dynamic lifestyle with kids in tow.
phil&teds is chuffed to have invented:
- the only portable cot that's actually portable - as it's lighter than the baby.
- a brake that stops the buggy automatically.
- the inline buggy that's been a life saving freedom giver for a million parents.
With over 20 years of research and development experience, and a Red Dot design award, phil&teds is still setting trends and global innovations.
We know how exciting new products can be, but amidst all the buzz don't forget to register your product with us.
Registration fast tracks the process if you need to make a claim, lets you know sooner if there is a product recall or product safety upgrade in future. When you register here within 30 days of purchase, we give you a 2 year warranty. And we’ll ping you with offers and news, unless you ask us to not to, :) such as the option to purchase an extended warranty.
You’ll also get information and news from us, which we’ll try to make really relevant to you, to help you escape nursery jail and live your life without limit.
This product has a limited returns policy for both change-of-mind and warranty coverage. We encourage you to contact us to ensure that this product is suitable for your family prior to purchase. For more information on our returns policy, visit our Returns Policy page.
We ship within Singapore. We offer:
- standard shipping (4-6 working days); $6 for orders under $49; free for orders over $49
- self-collection from our warehouse*, and
- next-day delivery; $10
Please note that Ninja Van does not deliver our orders on Sundays, Mondays or Public Holidays. Our daily order processing cut-off time is 5pm. All orders after 5pm will be processed the next business day.
Please note: To avoid shipping delays, please provide a local contact number when prompted upon checkout. If there is a failure in delivery, Ninja Van will attempt a second delivery free of charge. If this delivery is unsuccessful, your parcel will be returned to us and we will then contact you - you may choose to do a self-collection from our warehouse at this point, or pay for re-delivery. (Re-delivery costs will vary by parcel dimensions.)
Please note that while we will do everything in our power to use the best service we can find and make sure your delivery runs smoothly, the delivery component is out of our control. You may provide instructions to our courier if no one is home, we'll pass the information on to the courier.
*If you've chosen to collect your order from our warehouse, you can find our address, phone number and opening hours in the order confirmation email. Please note that there won't be someone available to install or demonstrate your purchase.
We ship around the world with DHL Express and Registered Mail. In our experience, DHL Express is an incredibly reliable service provider and shipments are handled by DHL Express personnel from beginning to end. Of all the couriers that we have access to in Singapore, DHL is the fastest shipping option humanly possible. We have found that local in-country postal services (Registered Mail) can be less reliable than DHL Express and delays should be expected.
How much will it cost?
When you reach the checkout page of our website, prices for your selected country will be shown. If you aren't seeing a DHL Express option, please double check your post code and address.
How long will it take?
DHL Express transit times are typically 1-4 business days globally, from dispatch date and we aim to dispatch all orders within 1 business day. Registered Mail transit times are shown at check out, but based on our experience, please expect delays.
Please note that estimated transit times are based on efficient processing at local customs checkpoints. Any delays at customs is solely accountable to the local customs operations and it completely beyond the control of DHL, the postal service provider and Plane Pal Asia.
Will I have to pay import taxes and/or duties upon delivery?
For orders sent by Registered Mail, the shipping cost generally includes prepaid taxes and duties so there should be no additional payment required upon delivery. Please note that each country's local postal service handles import taxes and duties differently and you may be requested to pay additional fees and charges. If you do, please let us know so that we can update this page for the benefit of other customers.
For orders sent by DHL Express, the shipping cost excludes taxes and duties applicable in the destination country and these will be charged to you, by DHL, upon delivery. Please note that import taxes and duties are the sole responsibility of your country's customs department and we have absolutely no control over the amount nor payment methods applied.