Plane Pal is not a toy. Use under direct supervision. Do not use as a flotation device. Do not jump onto Plane Pal. Take care to avoid sharp objects when you open, pack, store and inflate. Do not over inflate Plane Pal.
The information provided is indicative only and provided on a "best endeavours basis", based on responses from airlines and/or previous customer experiences. In using this information, you accept we can't be held responsible should the airline refuse use. Refunds are not allowed where a third-party carrier refuses a Plane Pal's use.
You accept full responsibility for contacting your carrier prior to purchasing to check they don't expressly exclude the use of a Plane Pal onboard, as policies can change frequently e.g from our experience, we do find that depending on who you speak to the answer can change back and forth during one phone call!
Clean Plane Pal with a soft, damp cloth. Do not immerse in water, or machine wash, or tumble dry. Do not use chemicals to clean Plane Pal. Should Plane Pal receive a puncture, discontinue use immediately.
Remember: Plane Pal cannot be used during take-off and landing as the aisles and exits must remain clear. Always follow any instruction given by the crew. Plane Pal is to be used where it will not obstruct other passengers. Please ensure you reserve your seating prior to travel.
Once the captain has turned off the seat belt sign after take-off, unpack your Plane Pal and pump. With the large valves fully open, stretch out and fully expand your Plane Pal. Plane Pal will inflate much faster if fully expanded.
Ensure that the Plane Pal’s smaller (clear) valves are open. The larger (black) valves should be closed for inflation. They ensure the air cannot escape while you are inflating Plane Pal.
Before inflating, place Plane Pal on the floor in-between your child’s seat and the seat in- front.
Plane Pal can be used in three different ways depending on the amount of space in front of the seat. On a budget airline (with limited space) use Plane Pal upside-down. On an airline with more available space, use Plane Pal right-way-up. In a bulkhead or bassinet row, use Plane Pal right-way-up and turn lengthways.
Ensure the valves are placed on the aisle side so you can access them to inflate.
Plane Pal must be inflated to fill the space. DO NOT inflate it and attempt to squash it into the area.
To begin inflating, connect the hose to the two-way pump, and connect the larger of the two adaptors to the other end of the hose. Ignore the pointy adaptor (it’s good for inflating toys for the pool, but not Plane Pal!).
Now plug the adaptor firmly into the black valve on the bottom section of Plane Pal. Using two hands fully extend and depress the pump. Plane Pal will start to inflate. Continue inflating until Plane Pal is firm, but has some give to provide comfort.
Repeat with the top section of Plane Pal. Once each section is inflated secure the clear valve plug.
You are now ready for your child to recline and snooze. Please remember to keep your child’s seatbelt fastened at all times in case of turbulence.
During extended long-haul flights, you may need to top up the air in your Plane Pal as changes in air pressure can cause contraction that decreases the volume of air.
For safety, Plane Pal is fitted with rapid deflate valves. Simply pull the larger black valves open and apply pressure to the top of Plane Pal. Once the valve is pulled, Plane Pal will deflate in a matter of seconds.
To pack Plane Pal away simply roll it up starting at the end with no valves. Once rolled secure with the Velcro strap and place inside your Plane Pal bag.
6 MONTH PRODUCT WARRANTY LIMITED WARRANTY CONDITIONS
1. All Plane Pal products are warranted for 6 (SIX) months from the date of purchase, subject to the terms and conditions contained herein.
2. The product will be repaired or replaced by Plane Pal Asia, if, at their sole discretion, it is found to be faulty within the warranty period.
3. This warranty only applies to products sold and distributed by planepal.sg and its authorised dealers and or retail outlets.
4. This warranty only applies to products that are proven to be purchased with an official receipt of purchase from planepal.sg and it’s authorised dealers and or retail outlets.
5. This warranty only applies if the product has been used in accordance with the manufacturers instructions under normal use and with reasonable care subject to all terms and conditions set out in this document.
6. This warranty is not transferable. This warranty is only valid for the original purchaser and does not apply to any subsequent purchaser/end user.
7. This limited warranty does not cover any of the following: + Defects or damages resulting from misuse of the product; + Defects or damages from abnormal use, abnormal conditions, improper storage, improper cleaning, unauthorised repair, neglect, rough handling, abuse, accident, alteration, improper installation or where the item has been punctured by an object. + The cost or delivery or transportation of the product to the dealer; + Normal wear and tear;
LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST PLANE PAL ASIA (FAR EASTERN TRAVEL SAFETY PTE LTD) AND PLANE PAL ASIA’S (FAR EASTERN TRAVEL SAFETY PTE LTD) SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT. HOWEVER, THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL (STATUTORY) RIGHTS UNDER APPLICABLE NATIONAL LAWS. TO THE EXTENT PERMITTED BY APPLICABLE LAW PLANE PAL ASIA (FAR EASTERN TRAVEL SAFETY PTE LTD) DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO PROPERTY, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF REVENUES OR LOSS OF ANTICIPATED PROFIT, INCREASED COSTS OR EXPENSES OR FOR ANY INDIRECT, OR SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, PLANE PAL ASIA'S (FAR EASTERN TRAVEL SAFETY PTE LTD) LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT. THE ABOVE LIMITATIONS SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CAUSED BY DEFECT OF PRODUCT IN MATERIAL, DESIGN AND WORKMANSHIP. PLANE PAL ASIA (FAR EASTERN TRAVEL SAFETY PTE LTD) RESERVES THE RIGHT TO CHANGE PRODUCT FEATURES AND WARRANTY PROCEDURES WITHOUT NOTICE.
We really hope that you LOVE your Plane Pal, but if you receive your package and find something is amiss, we encourage you to review the product FAQs above. If you need help in ensuring that this product if suitable for your family, contact us and we will endeavour to fix the problem ASAP.
1. All items must be returned in accordance with the below procedure or the application for a return will not be accepted:
2. Pack and return the item in the original packaging and shipping box, if possible;
3. Include the original packing slip or receipt and your reason for return;
ADDRESS THE PACKAGE TO
Far Eastern Travel Safety Pte Ltd
10 Jalan Kilang Timor #03-04A LTH Building
For more information on our returns policy, take a look at our Returns Policy page.
We ship within Singapore. We offer:
- standard shipping (4-6 working days); $6 for orders under $49; free for orders over $49
- self-collection from our warehouse*, and
- next-day delivery; $10 for orders under $49; $6 for orders over $49
Please note that Ninja Van does not deliver our orders on Sundays, Mondays or Public Holidays. Our daily order processing cut-off time is 5pm. All orders after 5pm will be processed the next business day.
Please note: To avoid shipping delays, please provide a local contact number when prompted upon checkout. If there is a failure in delivery, Ninja Van will attempt a second delivery free of charge. If this delivery is unsuccessful, your parcel will be returned to us and we will then contact you - you may choose to do a self-collection from our warehouse at this point, or pay for re-delivery. (Re-delivery costs will vary by parcel dimensions.)
Please note that while we will do everything in our power to use the best service we can find and make sure your delivery runs smoothly, the delivery component is out of our control. You may provide instructions to our courier if no one is home, we'll pass the information on to the courier.
We ship around the world with DHL Express and Registered Mail. In our experience, DHL Express is an incredibly reliable service provider and shipments are handled by DHL Express personnel from beginning to end. Of all the couriers that we have access to in Singapore, DHL is the fastest shipping option humanly possible. We have found that local in-country postal services (Registered Mail) can be less reliable than DHL Express and delays should be expected.
How much will it cost?
When you reach the checkout page of our website, prices for your selected country will be shown. If you aren't seeing a DHL Express option, please double check your post code and address.
How long will it take?
DHL Express transit times are typically 1-4 business days globally, from dispatch date and we aim to dispatch all orders within 1 business day. Registered Mail transit times are shown at check out, but based on our experience, please expect delays.
Please note that estimated transit times are based on efficient processing at local customs checkpoints. Any delays at customs is solely accountable to the local customs operations and it completely beyond the control of DHL, the postal service provider and Plane Pal Asia.
Will I have to pay import taxes and/or duties upon delivery?
For orders sent by Registered Mail, the shipping cost generally includes prepaid taxes and duties so there should be no additional payment required upon delivery. Please note that each country's local postal service handles import taxes and duties differently and you may be requested to pay additional fees and charges. If you do, please let us know so that we can update this page for the benefit of other customers.
For orders sent by DHL Express, the shipping cost excludes taxes and duties applicable in the destination country and these will be charged to you, by DHL, upon delivery. Please note that import taxes and duties are the sole responsibility of your country's customs department and we have absolutely no control over the amount nor payment methods applied.