- Important Information
- Care and Maintenance
- Airlines Approval
- Manufacturer’s Warranty
- About The Brand
- Shipping Policy
Plane Pal is a custom designed inflatable cushion that fills the space between your child’s seat and the seat in front. Made from high quality nylon, Plane Pal is light weight and compact for stress free, easy inflation after take-off. Plane Pal can also be used on trains and buses and for car travel. It's recommended to inflate the Plane Pal orally instead. It only takes 6 breaths after you have taken the time to stretch the Plane Pal out with your hands first. The Plane Pal Pump is optional and sold separately.
Plane Pal is not a toy. Use under direct supervision. Do not use as a flotation device. Do not jump onto Plane Pal. Take care to avoid sharp objects when you open, pack, store and inflate. Do not over inflate Plane Pal.
The information provided is indicative only and provided on a "best endeavours basis", based on responses from airlines and/or previous customer experiences. In using this information, you accept we can't be held responsible should the airline refuse use. Refunds are not allowed where a third-party carrier refuses a Plane Pal's use.
You accept full responsibility for contacting your carrier prior to purchasing to check they don't expressly exclude the use of a Plane Pal onboard, as policies can change frequently e.g from our experience, we do find that depending on who you speak to the answer can change back and forth during one phone call!
Clean Plane Pal with a soft, damp cloth. Do not immerse in water, or machine wash, or tumble dry. Do not use chemicals to clean Plane Pal. Should Plane Pal receive a puncture, discontinue use immediately.
OVER 50 APPROVED AIRLINES
Most airlines are happy to allow the safe use of Plane Pal as per our instructions: Plane Pal is to be used in the window seat or the middle seat in the centre rows Plane Pal is not to be used during take off or landing. The child's seatbelt remains fastened at all times (you can request an infant extender belt to help with this).
- Inflated the Plane Pal measures: 57cm x 47cm x 37cm and weighs 900 grams (0.9 kg).
- A deflated Plane Pal stowed in the Plane Pal travel bag measures approx. 36cm x 17cm x 8cm.
- (Package dimensions are 36cm x 20cm x 12cm for the Plane Pal Pillow only.)
- The Plane Pal and travel bag weigh 1.1 kg when packaged together.
Remember: Plane Pal cannot be used during take-off and landing as the aisles and exits must remain clear. Always follow any instruction given by the crew. Plane Pal is to be used where it will not obstruct other passengers. Please ensure you reserve your seating prior to travel.
Once the captain has turned off the seat belt sign after take-off, unpack your Plane Pal and pump (pump is optional and available separately). With the large valves fully open, stretch out and fully expand your Plane Pal. Plane Pal will inflate much faster if fully expanded.
Ensure that the Plane Pal’s smaller (clear) valves are open. The larger (black) valves should be closed for inflation. They ensure the air cannot escape while you are inflating Plane Pal.
Before inflating, place Plane Pal on the floor in-between your child’s seat and the seat in- front.
Plane Pal can be used in three different ways depending on the amount of space in front of the seat. On a budget airline (with limited space) use Plane Pal upside-down. On an airline with more available space, use Plane Pal right-way-up. In a bulkhead or bassinet row, use Plane Pal right-way-up and turn lengthways.
Ensure the valves are placed on the aisle side so you can access them to inflate.
Plane Pal must be inflated to fill the space. DO NOT inflate it and attempt to squash it into the area.
To begin inflating, connect the hose to the two-way pump, and connect the larger of the two adaptors to the other end of the hose. Ignore the pointy adaptor (it’s good for inflating toys for the pool, but not Plane Pal!).
Now plug the adaptor firmly into the black valve on the bottom section of Plane Pal. Using two hands fully extend and depress the pump. Plane Pal will start to inflate. Continue inflating until Plane Pal is firm, but has some give to provide comfort.
Repeat with the top section of Plane Pal. Once each section is inflated secure the clear valve plug.
You are now ready for your child to recline and snooze. Please remember to keep your child’s seatbelt fastened at all times in case of turbulence.
During extended long-haul flights, you may need to top up the air in your Plane Pal as changes in air pressure can cause contraction that decreases the volume of air.
For safety, Plane Pal is fitted with rapid deflate valves. Simply pull the larger black valves open and apply pressure to the top of Plane Pal. Once the valve is pulled, Plane Pal will deflate in a matter of seconds.
To pack Plane Pal away simply roll it up starting at the end with no valves. Once rolled secure with the Velcro strap and place inside your Plane Pal bag.
Will Plane Pal fit all plane seats? Will it sit flush with the seat?
Plane Pal is designed to fit most economy airlines and most standard, bus and train seats. Plane Pal is designed so that it has 3 sizes. It can be used upright or upside down to fit the space between your child’s seat and the seat in front. In most cases it will sit flush with your child's seat. By inflating Plane Pal in position, you can adjust the level of inflation to ensure a snug fit that is level with the seat.
PLANE PAL CAN BE USED IN BULK HEAD OR BASSINET ROWS, SIMPLY TURN IT LENGTHWAYS. FOR EXTRA LARGE AREAS YOU MAY BE ABLE TO USE 2 PLANE PALS. SEE INSTAGRAM FOR EXAMPLES.
Are Plane Pals allowed on all airlines?
The advice from most airlines is that as long as the aisle and area between your seat and the seat in front remains clear during take-off and landing you are entitled to use an inflated cushion during the remainder of the flight. We recommend using Plane Pal in the window seat or in the centre seat of the middle row of seats so as to not block another passenger.
Singapore Airlines and a growing list of others, have expressly approved the use of inflatable travel beds for kids. We highly recommend contacting your airline carrier prior to purchasing to ensure they will allow use. Aircrafts are private property and airlines ultimately decide what is/isn't allowed on their flights. However, of the airlines we have encountered, the good news is most are supportive of our mission 'to make travel luxurious for all families'. And we are adding new airline partners constantly! Although we do find that depending on who you speak to the answer can change back and forth during one phone call! We do not accept returns for refusal of use.
Remember that Plane Pal is designed for all forms of travel including rail, buses and cars. The following list of airlines have advised via their customer service that they allow Plane Pal:
Delta Air Lines
KLM Royal Dutch Airlines
Royal Jordanian Airlines
Who can use a Plane Pal?
Plane pal was designed with children between 2-8 years old in mind, as they can utilise the product to its full potential and extend their legs or lay flat.
Adults tend to only be able to sit crossed legged or with their legs set to one side. For many adults just being able to raise their legs helps them to travel more comfortably
Can an infant (child under 2 years) use a Plane Pal?
If you choose to purchase a seat for your infant or are lucky enough to have a spare seat allocated to you on your flight then Plane Pal can most certainly be used.
Plane Pal is highly effective for infants and toddlers if used correctly. It is important to closely monitor your toddler to ensure they do not roll off the seat or Plane Pal. It is vital that their seat belt remains fastened at all times to avoid injury.
What are the dimensions and how much does it weigh?
Inflated the Plane Pal measures: 57cm x 47cm x 37cm and weighs 900 grams (0.9 kg).
A deflated Plane Pal stowed in the Plane Pal travel bag measures approx. 36cm x 17cm x 8cm.
(Package dimensions are 36cm x 20cm x 12cm for the Plane Pal Pillow only.)
What is the maximum weight capacity?
Maximum weight capacity is 90 kg.
I have 2 or more kids how many Plane Pals should I buy?
For relaxed traveling you will need 1 Plane Pal per child! The ‘Plane Pal Pillow’ contains only 1 Plane Pal and does not come with a pump or carry bag. The pump is available separately.
How do I inflate my Plane Pal?
Plane Pal comes with a pump for inflation (sold separately). It can also be inflated manually by simply blowing it up.
PLEASE NOTE: You may need to top up your Plane Pal during the flight. This is due to changing air pressure at different altitudes impacting the air inside your Plane Pal. Plane Pal is made to withstand expanding air pressure, however, contraction can occur and require a small amount of additional inflation.
How long does it take to inflate and deflate?
Inflation takes around 2 - 3 minutes and deflation about approximately 3 seconds.
Can I inflate my Plane Pal without the pump- My pump makes a whistling noise?
Yes, you can manually inflate your Plane Pal by simply blowing it up. This may help those families trying to minimise bulk when packing. It depends on how much ‘puff’ you’ve got.
The tube that connects the pump to the pillow does "whistle," this is unavoidable. Thankfully the noise of the aircrafts engines mask this and it is barely audible. Furthermore, pumping slowly reduced the noise.
How do I look after my Plane Pal?
Plane Pal should be stored in a cool dry place when not jet-setting around the world.
If your Plane Pal gets dirty simply wipe it down with warm water, a mild soap and wash cloth. Plane Pal cannot be put in a washing machine and should not be submerged in water.
Ensure your Plane Pal is not jumped on, exposed to heat or sharp objects and it should have a long and happy life.
Each time you prepare to travel you should inspect your Plane Pal and practice inflation to ensure it is in good condition and has not been damaged in transit or storage.
6 MONTH PRODUCT WARRANTY LIMITED WARRANTY CONDITIONS
1. All Plane Pal products are warranted for 6 (SIX) months from the date of purchase, subject to the terms and conditions contained herein.
2. The product will be repaired or replaced by Plane Pal Asia, if, at their sole discretion, it is found to be faulty within the warranty period.
3. This warranty only applies to products sold and distributed by planepal.sg and its authorised dealers and or retail outlets.
4. This warranty only applies to products that are proven to be purchased with an official receipt of purchase from planepal.sg and it’s authorised dealers and or retail outlets.
5. This warranty only applies if the product has been used in accordance with the manufacturers instructions under normal use and with reasonable care subject to all terms and conditions set out in this document.
6. This warranty is not transferable. This warranty is only valid for the original purchaser and does not apply to any subsequent purchaser/end user.
7. This limited warranty does not cover any of the following: + Defects or damages resulting from misuse of the product; + Defects or damages from abnormal use, abnormal conditions, improper storage, improper cleaning, unauthorised repair, neglect, rough handling, abuse, accident, alteration, improper installation or where the item has been punctured by an object. + The cost or delivery or transportation of the product to the dealer; + Normal wear and tear;
LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST PLANE PAL ASIA (FAR EASTERN TRAVEL SAFETY PTE LTD) AND PLANE PAL ASIA’S (FAR EASTERN TRAVEL SAFETY PTE LTD) SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT. HOWEVER, THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL (STATUTORY) RIGHTS UNDER APPLICABLE NATIONAL LAWS. TO THE EXTENT PERMITTED BY APPLICABLE LAW PLANE PAL ASIA (FAR EASTERN TRAVEL SAFETY PTE LTD) DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO PROPERTY, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF REVENUES OR LOSS OF ANTICIPATED PROFIT, INCREASED COSTS OR EXPENSES OR FOR ANY INDIRECT, OR SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, PLANE PAL ASIA'S (FAR EASTERN TRAVEL SAFETY PTE LTD) LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT. THE ABOVE LIMITATIONS SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CAUSED BY DEFECT OF PRODUCT IN MATERIAL, DESIGN AND WORKMANSHIP. PLANE PAL ASIA (FAR EASTERN TRAVEL SAFETY PTE LTD) RESERVES THE RIGHT TO CHANGE PRODUCT FEATURES AND WARRANTY PROCEDURES WITHOUT NOTICE.
Hi. I'm Sam.
As a mother of 3 who loves travel, I wanted to create a product that would help families reduce the stress associated with travel. Technology has given us so many more ways to entertain our children while in transit, but little has been done to improve the comfort of families travelling with children. Whether you are on board a plane, train, bus, camper van or car, our product will enhance your travel experience!
Travel with kids can be very stressful! I have been that mother desperately rocking a screaming child whilst pacing the aisle. I have also been the mother pinned under twin sleeping toddlers for 6 hours straight, with dead legs and a desperate need to visit the bathroom. I am not sure which was worse...
Plane Pal solves both dilemmas. Now your child can stretch out and fall asleep or simply relax, without their legs dangling. And you can enjoy having your lap and your arms to yourself. But remember Plane Pal isn't just for use on plane's. We've had lots of adventurers use them in cars, and on trains and buses! Wherever your family is headed, I hope that Plane Pal will help you and your family enjoy the journey and not just the destination.
We really hope that you LOVE your Plane Pal, but if you receive your package and find something is amiss, we encourage you to review the product FAQs above. If you need help in ensuring that this product if suitable for your family, contact us and we will endeavour to fix the problem ASAP.
1. All items must be returned in accordance with the below procedure or the application for a return will not be accepted:
2. Pack and return the item in the original packaging and shipping box, if possible;
3. Include the original packing slip or receipt and your reason for return;
ADDRESS THE PACKAGE TO
Far Eastern Travel Safety Pte Ltd
10 Jalan Kilang Timor #03-04A Storefriendly Bukit Merah Building
For more information on our returns policy, take a look at our Returns Policy page.
We ship within Singapore. We offer:
- standard shipping (4-6 working days); $6 for orders under $49; free for orders over $49
- self-collection from our warehouse*, and
- next-day delivery; $10
Please note that Ninja Van does not deliver our orders on Sundays, Mondays or Public Holidays. Our daily order processing cut-off time is 5pm. All orders after 5pm will be processed the next business day.
Please note: To avoid shipping delays, please provide a local contact number when prompted upon checkout. If there is a failure in delivery, Ninja Van will attempt a second delivery free of charge. If this delivery is unsuccessful, your parcel will be returned to us and we will then contact you - you may choose to do a self-collection from our warehouse at this point, or pay for re-delivery. (Re-delivery costs will vary by parcel dimensions.)
Please note that while we will do everything in our power to use the best service we can find and make sure your delivery runs smoothly, the delivery component is out of our control. You may provide instructions to our courier if no one is home, we'll pass the information on to the courier.
*If you've chosen to collect your order from our warehouse, you can find our address, phone number and opening hours in the order confirmation email. Please note that there won't be someone available to install or demonstrate your purchase.
We ship around the world with DHL Express and Registered Mail. In our experience, DHL Express is an incredibly reliable service provider and shipments are handled by DHL Express personnel from beginning to end. Of all the couriers that we have access to in Singapore, DHL is the fastest shipping option humanly possible. We have found that local in-country postal services (Registered Mail) can be less reliable than DHL Express and delays should be expected.
How much will it cost?
When you reach the checkout page of our website, prices for your selected country will be shown. If you aren't seeing a DHL Express option, please double check your post code and address.
How long will it take?
DHL Express transit times are typically 1-4 business days globally, from dispatch date and we aim to dispatch all orders within 1 business day. Registered Mail transit times are shown at check out, but based on our experience, please expect delays.
Please note that estimated transit times are based on efficient processing at local customs checkpoints. Any delays at customs is solely accountable to the local customs operations and it completely beyond the control of DHL, the postal service provider and Plane Pal Asia.
Will I have to pay import taxes and/or duties upon delivery?
For orders sent by Registered Mail, the shipping cost generally includes prepaid taxes and duties so there should be no additional payment required upon delivery. Please note that each country's local postal service handles import taxes and duties differently and you may be requested to pay additional fees and charges. If you do, please let us know so that we can update this page for the benefit of other customers.
For orders sent by DHL Express, the shipping cost excludes taxes and duties applicable in the destination country and these will be charged to you, by DHL, upon delivery. Please note that import taxes and duties are the sole responsibility of your country's customs department and we have absolutely no control over the amount nor payment methods applied.